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The apartment is considered booked only receiving the amount due for the guest's.
The payment of the reservation must be made ​​by: Bank transfer, Credit Card or Paypal
The Reservation will be considered booked only with the confirmation of the deposit’s payment and until the user does not receive the booking confirmation via e-mail communication.
The e-mail of confirmation will contain all the details of the booking such as the address of the apartment, reference numbers, the amount of the balance to be paid at the moment of the delivery of the property, the additional instructions about check-in and check-out.


You must pay a sum equal to the difference between the amount already paid and the total agreed rent as well as the security deposit ,If you do not have already paid it at the moment of booking, or at check-in.
The method of payment will be specified in the booking confirmation.
Any other cost for utilities listed in the lease must be paid by cash at the moment of release of the apartment. 
The Locator will register the contract in case of a renting of more than 30 days. The conductor will pay registration fee, equal to 50%,at the moment of check-in.
The payments of the rent, security deposit and any registration fee of the contract (if due), can be made by credit card at the time of check-in. This will imply an increase in the price equal to 3% (Visa or MasterCard), or a 4% (American Express).
The payments of rent, security deposit and any registration fee (if due) can be made by bank transfer too, providing that:

The amount is received from the bank account at least 1 week prior to arrival (bank charges are borne by the customer) 

The receiving of this amount is confirmed in writing 


All cancellations or changes of your booking must be made by e-mail or fax. Cancellations or changes by telephone notification will not be accepted.
The security deposit (if not paid )will not be refunded in case of cancellation.
The customer that decides to cancel a reservation already totally paid (100% of the stay), must pay a sum for cancellation costs which will be determined in consideration of the number of days in advance of the receipt of notice of cancellation from the beginning of the period rented:

More than 90 days before: 25% of the total.
- Between 30 and 89 days before: 50% of the total.
- Less than 30 days before: 100% of the total.

In case that the customer wants to change the duration of the renting, the dates of arrival and departure, it will be considered as a new booking and will be subject to the cancellation policy.
In case that it will not be possible to offer at the user the booked apartment, we reserve the right to transfer the user of another property with similar characteristics to the one booked. If no agreement can be reached, both contractual parties are authorized to cancel the contract.
In this last case, you will be refunded of the total amount paid by you (except for the cost corresponding to those days when the user has used the property).


At the moment of their arrival guests will be invited to leave a security deposit with a valid credit card number to guarantee that the apartment and all its contents can be given back in good condition.
Accepting Terms and Conditions you agree that any damages caused by you or your group will be deducted from the deposit and that you will be responsible of any damage that exceeds the amount of the security.
Depending on the type of rented apartment, at the moment of your arrival will be requested a deposit ranging from 200 to 1500 Euro.
All deposits paid at the time of check-in will be totally refunded within 5 days from the moment of check-out after a control of the apartment.


It is your commitment to inform of your correct arrival time, in this way we can arrange your check-in and inform the person assigned to you of any changes or delays.

the contact person will be informed about your phone number and e-mail address in case we need to contact you regarding your arrival time. It is possible to send this information via e-mail to, or by calling the number + 39 02 67165670

An e-mail confirmation will inform you also about the place where you can meet the contact person at the moment of your arrival and as well all contacts of the same.



The customer must inform about the number of guests in the booking. Only the persons indicated in the reservation by the customer will be able to enter the apartment, unless further permission. The number of customers using the apartment must not exceed the number assigned to each apartment. The customer agrees not to sublet the apartment, or loan it, or transfer to third parties the contract. Pets are not allowed unless permission or in cases specifically permitted. If the customer does not respect one of the conditions mentioned above, we reserve the right to terminate the contract and ask the client to leave the apartment. In this case the customer will not have any form of refund.


Loud music and parties are strictly prohibited.
Guests staying in an apartment are informed that if they decide to organize parties, or listen to music at high volume, and the neighbors should complain and / or call the police, this will involve the resolution of the lease with release immediate of the property, regardless if in that moment will be day or night.
Guests are invited to respect other residents and stay quiet between 22:00 and 10:00.
The customer is invited to adopt a correct and decent behavior and this rule is also applied to all the guests with him.
Harmful, dangerous or illicit activities or contrary to rules and regulations are prohibited.
Guests staying in an apartment are informed that if they will be involved in these activities and the neighbors should complain and / or call the police, this may result in the immediate resolution of the contract and release of the apartment , regardless if in that moment will be day or night.

The conditions listed here are considered known at the time of booking and also will be signed at check-in on arrival.


No responsibility will be charged to our company or to the apartment’s owner in case of direct or indirect damages that may arise as a result of improper use of the apartment by customer, including, without limitation, damages, insurance, losses because of fire, theft or criminal behavior.


Descriptions and information of the apartments will be provided in the description of the apartments, which are also presented on our website. 
The company undertakes to ensure that the data and information of the apartments are correct, however, no responsibility can arise in the event of any descriptive discrepancies.

We reserve the right to change information that are published on the web site at any time including rates, descriptions and photographs. It does not offer you any warranty or representation regarding the suitability of products or advertised services on the website.

We reserve the right to update the terms and conditions at any time, if necessary.

These conditions do not affect your specific legal rights.